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These General Terms and Conditions govern the reservation and stay in the apartments managed by Hello House.
Reservation
The reservation is considered confirmed upon receipt of the confirmation from the online booking system or through written communication from the property. By making a reservation, the guest fully accepts these conditions.
Prices
The prices indicated on the website and on the booking engine are expressed in euros and refer to the apartment for the selected period and for the number of guests selected at the time of booking. Additional guests not indicated at the time of booking will be subject to an extra charge.
Payments
Payment methods may vary depending on the selected rate and will be indicated during the booking process.
Payment may be made through:
• credit card
• online payment via secure link
• advance payment by bank transfer (if made with sufficient advance notice)
Tourist tax
The tourist tax is generally not included in the reservation price and must be paid separately upon arrival or through online payment at the end of the check-in process.
The amount is determined by the Municipality of Limone sul Garda.
Arrival time must be communicated to the property in advance. In case of arrivals outside the indicated hours, the property reserves the right to apply additional charges or to agree on alternative access arrangements.
Guest registration
Upon arrival, all guests must present a valid identity document as required by current Italian law. The data will be registered and transmitted to the competent authorities through the Police portal “Alloggiati Web”. Photocopies or photos of documents are not accepted; minors of any age must also have a valid identity document.
Number of guests
The apartment may only be occupied by the number of persons indicated in the reservation. Any additional guests must be communicated and authorized by the property.
House rules
Guests are required to respect the house rules and maintain respectful behavior towards the property, other guests and the neighborhood. The house rules are sent at the time of reservation.
In particular:
• smoking inside the apartments is not allowed
• organizing parties or events is not allowed
• after 10:00 PM guests are required to respect quiet hours
Damage to the property
Guests are responsible for any damage caused to the property, furniture or equipment during the stay. Any damage may be charged.
Liability
The property is not responsible for theft, loss or damage to guests’ personal belongings during the stay.
Changes and cancellations
The conditions for changes and cancellations depend on the rate selected at the time of booking and will be clearly indicated during the booking process.
Force majeure
The property cannot be held responsible for any failure to fulfill obligations due to force majeure or unforeseen events beyond its control.
Applicable law
These conditions are governed by Italian law.
PRIVACY NOTICE FOR GUESTS
(pursuant to Article 13 of EU Regulation 2016/679 – GDPR)
This notice describes how personal data of guests staying at properties managed by Hello House are processed.
Data Controller
The data controller is Hello House.
Email: [email protected]
Purpose of the processing
The personal data provided by guests are collected and processed for the following purposes:
• management of the reservation and the stay
• compliance with legal obligations related to the registration of guests with the competent authorities (Police Headquarters – Alloggiati Web)
• administrative, accounting and fiscal management
• communications related to the stay (check-in, assistance, useful information)
Types of data collected
The following data may be collected:
• name and surname
• date and place of birth
• nationality
• number and type of identity document
• residence address
• phone number and email contact details
Processing methods
Personal data are processed using paper and electronic tools in compliance with the principles of security, confidentiality and protection required by current legislation.
Mandatory nature of data provision
Providing personal data is necessary in order to complete the stay, as it is required by Italian law for the registration of guests with public security authorities. Failure to provide such data makes it impossible to proceed with the check-in.
Data retention
Personal data will be retained for the time necessary to comply with legal obligations and administrative and fiscal requirements.
Communication of data
Data may be communicated exclusively to:
• public security authorities (Police Headquarters)
• fiscal and administrative authorities
• technical service providers necessary for reservation management
The data will not be disclosed.
Rights of the data subject
At any time, the guest may exercise the rights provided by Articles 15–22 of the GDPR, including:
• access to their personal data
• rectification or updating
• erasure in cases provided by law
• restriction of processing
Requests may be sent to the following email address: [email protected]
Acknowledgement of the notice
I declare that I have received and understood the information regarding the processing of personal data.